Virtual Contact Centers: Could Home Based Agents reduce costs and improve your customer experience?

Virtual Contact Center Solutions provide companies with sophisticated telecommunications capabilities including Home Based Agents. As an alternative to offshore outsourcing, companies are incorporating Home Agents in the USA to increase sales, reduce costs and improve customer satisfaction. Hear from Apple, Shaklee and other companies about their success.

Join us as three experts give their take on Home Agents…Topic's will include:
* What is a Virtual Contact Center?
* How does a Home Agent Model work?
* Risks & Rewards
* A look into the future
* Panel discussion
Our Panel:
Cynthia Williams, Area Manager Home Agents, Apple
Kimberly Odom, Sr. Director Marketing, Contactual
Sharon Pettigrew, Principal, Call Center Group (moderator)

Cost: $25 General Admission (cash at door)
$15 WIT Members