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TZID:Pacific/Pitcairn
X-LIC-LOCATION:Pacific/Pitcairn
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TZOFFSETFROM:-0800
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DTSTART:19700101T000000
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BEGIN:VEVENT
UID:2932551:Event:1939
DTSTAMP:20120530T175011Z
SUMMARY:Virtual Contact Centers: Could Home Based Agents reduce costs 
 and improve your customer experience?
DESCRIPTION:Virtual Contact Center Solutions provide companies with so
 phisticated telecommunications capabilities including Home Based Agent
 s. As an alternative to offshore outsourcing, companies are incorporat
 ing Home Agents in the USA to increase sales, reduce costs and improve
  customer satisfaction. Hear from Apple, Shaklee and other companies a
 bout their success.\n\nJoin us as three experts give their take on Hom
 e Agents…Topic's will include:\n* What is a Virtual Contact Center?\
 n* How does a Home Agent Model work?\n* Risks & Rewards\n* A look into
  the future\n* Panel discussion\nOur Panel:\nCynthia Williams, Area Ma
 nager Home Agents, Apple\nKimberly Odom, Sr. Director Marketing, Conta
 ctual\nSharon Pettigrew, Principal, Call Center Group (moderator)\n\nC
 ost: $25 General Admission (cash at door)\n$15 WIT Members\n\nFor more
  information visit http://www.womenintelecom.org/events/virtual-contac
 t-centers-could
DTSTART;TZID=Pacific/Pitcairn:20100324T180000
DTEND;TZID=Pacific/Pitcairn:20100324T200000
CATEGORIES:networking, virtual, contact, center, call, technology
LOCATION:Cooper, White & Cooper LLP
WEBSITE:
URL:
CONTACT:415-561-9238
ORGANIZER;CN="Sharon Pettigrew":http://www.womenintelecom.org/profile/
 SharonPettigrew
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ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Deb Sieg
 le":http://www.womenintelecom.org/profile/DebSiegle
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Sharon P
 ettigrew":http://www.womenintelecom.org/profile/SharonPettigrew
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